report-updated

2021 Benchmark Report 

How do top performing brands increase revenue growth and customer satisfaction? Are brands that embrace a mature omnichannel strategy more likely to succeed than those who don't? Get these answers and more -- download your free report!

Comprehensive insights and analysis from a survey of over 600 marketers and customer support teams from top performing B2C organizations in the United States

WHAT YOU'LL LEARN

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Who owns CX at top-performing brands?

 

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Which channels do top-performing brands utilize?

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Does omnichannel strategy increase revenue?